Prosperous Pet Business Podcast

Episode #109: How to Deal with Pet Sit & Dog Walk Client Keys

Val Goren is an Atlanta-based pet sitter and dog walker who has a quickly growing pet sitting and dog walking business. Like many pet pros who provide home-based pet services, Val is having challenges managing the vast amount of client keys she and her staff are responsible for.

In this episode you’ll hear how she can best organize and manage the many client keys as well as how to manage her visit and walk schedule and raise her rates so she’s able to pay herself and her staff in an appropriate way, especially when gas prices are high.

Val also has questions about how best to ensure staff aren’t late to client meet-and-greets, pet sit visits and dog walks. She also has questions about how best to train her pet sitters and dog walkers so her staff reflect the high standards Val herself does when she is providing the service.

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How is Val doing now? Here’s an update from Val in her own words:

Val Goren

Podcast Coaching Client:
Val Goren
Yappy 2 See You, LLC
Atlanta, Georgia

"Hi Kristin,

I’m doing well. I’ve started shrinking my target area to a 15-minute radius. I accepted a client who does not have accessible lockbox so they pick up and drop off the key at my home. I bought a lockbox to keep “office copy” keys."


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