In this pet business coaching session, Jorge discussed his need to downsize his dog daycare and boarding business. He is seeking advice on adapting his operations and staff for a smaller facility. This session covers strategies for managing walk-in clients, implementing new policies for space limitations, and improving marketing efforts through social media and SEO.

Jorge also shared plans to move his business to a new location and change its name while maintaining certain branding elements, with advice from Kristin on focusing on client referrals and merchandise to enhance business operations. You’ll also hear how Jorge skillfully dealt with a negative review, including and a negative review going viral on Tik Tok!