How to Deal With Difficult Or Angry Clients & Staff

If you are in business long enough, you’ll have to (at some point) deal with angry or difficult clients and staff members.  It’s part of what you sign up for when you start a business, and it’s how we deal with it that can prevent challenging outcomes from those difficult conversations. In this segment, you’ll get solid tips for how to deal with those difficult personalities (both staff and clients, and yes, even your family and friends)!  Marina will share some out-of-the-box ideas to smooth ruffled feathers and bring back peace in your business and personal relations.

Marina Smerling

In This Segment You Will Learn:

  • How to cultivate compassion in the midst of frustration, anger, and fear
  • The secret to identifying what matters most to you – in your business, personal life, and in the relationship
  • How to create the confidence to have difficult conversations
  • How to skillfully communicate in spite of differences of opinions
  • To create sustainable solutions that work for everyone involved, including you
  • And much more!

Kristin - MUSINGSKristin’s Musings:

Marina is a national treasure. She is a unique, dear soul who embodies compassion and kindness. It’s was such a treat even emailing her because she would respond with the most loving replies, even when we were simply figuring out the date to schedule her interview! Watching and listening to her is like being with a comfy pillow, and in her presence (or even simply watching this segment), we humans can relax and soften. She is also a super skillful communicator and a powerful person (she’s a lawyer in addition to helping folks communicate more effectively). I hope you enjoy this segment as much as I enjoyed creating it!

This video is viewable for ONLY 24 hours:

From Sep 22nd at 10am PDT until 10am PDT on Sep 23rd.

Don't have time to watch the whole video right now? No problem! Click now to purchase the entire conference speaker video series at a very low price.

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Marina Smerling Bio PicMarina Smerling

Marina Smerling is a trainer and communication coach with Bay Area Nonviolent Communication. Drawing upon a decade of training in Nonviolent Communication (NVC), Marina shepherds families, couples, and individuals in not just surviving, but thriving through communication and relationship challenges, both personal and professional.  Marina's counseling work specializes in transforming age-old patterns of shame into self-love, and supporting women in bringing both honesty and heart to their relationships.  Marina is also a former attorney and co-founder of WiseHeart Lawyering.

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  • Kristin Morrison

    Reply Reply September 22, 2018

    Hi pet business owners,

    Hope you’re enjoying the conference and this segment about client and staff communication.

    How have you dealt with angry and upset clients and staff in the past? What insights did you gain as a result of watching this and what will you do differently? Please feel free to post your comments here. I’d love to know!


  • Ana Kemp

    Reply Reply September 22, 2018

    What Marina is saying resonates with me because it’s what I’ve learned from Buddhist teachings — I am Buddhist by the way!

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