Customer Service Tips to Keep Your Pet Business Clients Happy and Coming Back for More

A successful business requires excellent customer service and Adam is a customer service whiz who is ready to share his tips and tools that you can immediately begin using in your pet business. Good customer service impacts every area of your business as well as its reputation. If you want to catapult to the next level in your pet business, you’ll want to be sure to watch, listen and learn what needs to happen - and when - for optimum customer service that will have your clients coming back for your pet care services for years to come.

Adam Toporek

In This Segment You Will Learn:

  • Why customer service is so crucial for pet business owners
  • How pet business owners can approach creating great customer service experiences
  • Whether or not it’s worth it to give free items to upset customers
  • How pet business owners can improve their customer communication
  • Where most small businesses stumble with customer service
  • And much more!

Kristin - MUSINGSKristin’s Musings:

I love how passionate Adam is about creating positive customer service experiences. It’s one of those things that a lot of business owners don’t think about but it matters — a lot. I realize that for some people customer service sounds like a worn out phrase and if that’s the case, I invite you to brush the dust off that phrase and really take in all the gems that Adam has to share with you today.

This video is viewable for ONLY 24 hours:

From Sep 16th at 10am PDT until 10am PDT on Sep 17th.

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Adam Toporek

Adam Toporek is an internationally-recognized customer service expert, keynote speaker, and frontline trainer who helps organizations get results by thinking differently about customer service. A third-generation entrepreneur with extensive experience in retail, wholesale, franchising, and small business, Adam understands the impact that customer experience can have on the bottom line. As the author of Be Your Customer's Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer code podcast, Adam regularly shares his customer experience and customer service insights with a global audience. He has appeared in over 100 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adam lives in Orlando, FL with his wife Renee and his golden retriever Dalton.

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  • Kristin Morrison

    Reply Reply September 16, 2018

    Hi pet business owners,

    Come on down here and post your insights or comments if you like! I’d love to know what your biggest takeaways are as a result of watching this segment.

    Please share them here or using the Facebook comment bar above.

    ~ Kristin

  • Patty Earnest

    Reply Reply September 16, 2018

    Kristin, I am so grateful for this segment especially. When customer service is practiced, and one doesn’t traditionally learn it in school, it does get noticed and it is significant in ways that we cannot predict or match. But it is something that needs to shine.

    I held a pet sitting service for 25 years; for which I could not find a replacement. Nobody else seemed interested in caring for my “kids” the way that I did; and I promised them “from beginning to end” in all aspects. When I moved, I had customers and friends call me “Where can I find another Patty?” I was nominated “National Pet Sitter of the Year”; and was awarded a Master’s scholarship for my “Commitment to Public (Customer) Service”.

  • Nanette Fasco

    Reply Reply September 16, 2018

    I can relate to you and Adam. I once accidentally had a door ajar at one of my clients’ homes and they were really upset. We had a conversation and the client found out, that I was leaving their house in the poring rain. I was catching a cab/ ride share back home.

    Since we spoke to each other via text message, the client actually got close to me and the ajar door never happened again.

  • Christina Coughlin

    Reply Reply September 16, 2018

    Loved this one! I worked for nearly 10 years in a dog daycare that did pet boarding and my supervisor was a dog trainer. At times I would see great examples of customer service, then other times the examples set before me were just terrible! After a couple years I learned to diffuse the issues between my supervisor and customers. Now that I no longer work there, several of those clients have been very excited to see and hear of me going out on this adventure/journey on my own and they have become my clients.

    Being able to just listen to a client’s concern with your service is huge for them! Even if it’s not a valid concern, it’s still a concern for them. Acknowledging the concern, and helping set their mind at ease goes such a long way. One really good example is, I rarely leave town. So, when I would leave my pets for boarding with my co-workers, I knew they were in good care, but would still worry and call to check in. Being able to tell customers, “Oh man, I do the same thing and I work here! I completely understand that your are concerned about leaving Nigel with us.” That alone built trust in clients, to know that I understood and experience for myself what they were feeling.

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