The Pet Business Coach
Answers Your
Pet Business Questions

Have you ever used a business coach? If not, you’ll get a taste of what working with a coach is like. In this episode, pet business coach Kristin Morrison helps pet business owners navigate real-time challenges that they are currently facing in their business. Whether you are new to the world of pet business or have owned your pet business for years, you’ll gain insight from hearing real world problems that pet business owners like you face – and the answers to those problems and challenges! If you are grappling with something intense in your pet business (as a lot of these pet business owners were), don’t worry: there is hope!

Kristin Morrison

In This Segment You Will Learn:

  • How to gently transition clients from you doing the work to passing the leash to your employees
  • Discover ways to navigate client challenges
  • Best ways to market your pet business in order to grow your client base
  • How to stay active on social media without it taking up all your time
  • When it’s time to get a pet business software system to handle the data management
  • Extras to do for your clients to set your business above the rest
  • And much more!

Kristin - MUSINGSKristin’s Musings:

I love doing these mini coaching sessions. Thanks to those of you who asked your great questions! I did this pre-recorded this segment via Facebook Live (so you conference attendees could see me on video answering the questions) as well as on my webinar platform (so I could hear and read the questions being asked from pet business owners around the world). When you see me look down it’s because I’m navigating the webinar platform on my computer in order to take the calls and written questions from pet business owners.

A couple of times a year I offer these mini-coaching sessions to the pet business owning community and it’s always an exhilarating experience to open up my phone and chat lines and not know (at all!) what questions will be headed my way during the mini coaching sessions. It’s exhilarating and fun! I hope you enjoy learning from the questions and answers that are contained within this segment. To hear past mini-coaching sessions visit the Prosperous Pet Business Podcast page or subscribe to the podcast on iTunes.

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Kristin Morrison

Kristin Morrison is the founder and host of the Prosperous Pet Business Online Conference. She has coached thousands of pet business owners from around the world and is a nationally recognized pet business conference speaker. Kristin is the the creator of 50+ empowering pet business products for pet sitters, dog walkers, pet groomers and dog trainers. Kristin is the author of three books: Prosperous Pet Business: Interviews With The Experts - Volume One, Six-Figure Pet Sitting and Six-Figure Pet Business and she is also the founder of Six-Figure Pet Business Academy and Six-Figure Pet Sitting Academy. Her podcast, Prosperous Pet Business, is available on iTunes and on the Prosperous Pet Business website. Kristin enjoys making business easy, fun and (very!) lucrative for pet business owners.

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  • Kristin Morrison

    Reply Reply October 29, 2017

    Hi pet business owners,

    Come on down here to share your insight if you don’t want to log in to Facebook. I look forward to knowing what you most got from watching today’s segment.


  • Christi Moore

    Reply Reply October 29, 2017

    Aloha Kristin,
    You’ve shared really great advice. I feel I am in a somewhat unique position with limited options, but I am and will employee all suggestions that are employable in my situation. Glad for whatever ideas will work to make my life easier and doable.

    I’ve had a pretty solid vision of where I want to go and be, both in my business and in personal life. It’s been all the unexpected HUGE “tire poppers” in my road, with NO partner (business or personal) to help carry the load, that keeps derailing me (I keep getting back on that “horse” though). The biggest surprise was ending up with no partner (said person not only dropped out on me but robbed me blind). So, not whining about that, it is what it is, but it left me deeply in the minus column (time, energy, money) and I’m still climbing up out of that abyss. Can’t do that quick when yer over 60 years of age, LOL, takes a lot longer. Oh to be 30 again, LOL.

    I had started my pet sitting biz in another state the year before moving here to Central Oregon, when everything went to Hell in a handbasket under the orchestration of the unscrupulous partner.

    I’m too close to retirement to want to go into the business of managing & training people in my pet sitting business. Administrative nightmare, and would suck all the joy out of pet sitting for me (which I wouldn’t be able to do anymore because I’d be doing all this people management & training and the time consuming legal and financial tasks involved with that). The IRS vs I.C./Employee thing scares me to death, LOL! I don’t want to touch that with a ten foot pole at my age.

    Add to that, I ended up in an area that turns out to be prohibitive to charging living wage fees and stacking more than 3 clients in any given day due to distances between and the need to carve out time to take care of my own pets and home each day (part of that earlier partner scam, I’m “stuck” here for at least another 5 to 10 years).

    Don’t get me wrong, I LOVE my home and community now, and LOVE pet sitting. I just have to keep working to find ways to make both physically and financially doable.

    Haven’t had hardly 2 minutes in 7 years to think each problem through to full solution, putting out one “life fire” after another while simultaneously running my business. Eventually I’ll have most of the big fires put out and then time and energy to manage the rest — hopefully that’ll happen before I retire,or die of exhaustion, LOL.

    As you advised one caller about how to balance everything in life, that we have to choose one aspect cause most of us can’t have our cake and eat it too, LOL; if I had to choose, it would be to have a personal life partner to help with challenges of home and life, then I could easily increase and handle my business alone. (That WAS my choice oriignally, but that unscrupulous partner reneged on being here, hah! Best laid plans and all that, LOL)

    Great key handling suggestions. Some of my clients gave me keys to hold for ongoing pet sits, some prefer to provide keys at each booking (delivering them or hiding them, or sometimes I go pick up if I also need to go over in person some of the changes in care). And some rural folks never lock, so keys are a moot point.

    No one out here is a “regular” in the sense they would be in a city, like Mon-Fri potty breaks, feed visits, etc. every week all year. I have what I call “frequent flyers” because they travel for business, but their schedules are irregular. I have clients who go away often for vacations or to take care of personal business out of town, but again, this might be often but is irregular. Virtually no one out here needs a “dog walker” — all have fenced yards, some with at-will doggie doors, others just need a person to come open the door for the dog and then put dog back in after potty. A lot of horse owners out here, so I’m up to my neck in hay and horse manure, LOL. But again, can only stack at most 2 horse clients in one day (feed times are during same window of morning and evening and cannot shift too much or horses will get sick).

    Sorry to sound like a broken record, but it keeps coming back around to needing help but not in a position to hire help. And needing suggestions for other ideas to incorporate that will work in a very rural area where needs and client habits are very different from city. I keep tweaking my business and have made some very good improvements, but still have a long way to go. Thanks ever so much for any and all advice that will work out here. 🙂

  • Leona Fields

    Reply Reply October 29, 2017

    Hi Kristen! I have been in business for 20 years. Here is what we do with keys and coverage.

    For customer keys we have clients give us two sets. One set stay in the office for emergency purpose, the other set the regular sitter keeps with them.

    For help with coverage when I was a sole proprietor I teamed up with another pet sitter in my area. We had the same insurance and bonding, pricing, company values and what we did at each visit. We were able to help each other cover visits, and cover for each other when we wanted to go on vacation. We we’re independent contractor for each other. We give basic information about location, animals care and exchange keys. Then pay each other after the job was done when gave keys back.

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