How to Resolve Conflict with Pet Business Clients and Staff
No matter who you are or how long you’ve been in business, if you own a pet business you are bound to experience conflict with your clients or staff members at some point. Oy! And let’s face it, if you are dealing with people (and especially the public), it’s not a question of “if”, it’s a matter of “when” that conflict will arise. So sit down, relax and dive into this segment so you’ll be better prepared when your inevitable communication conflicts arise. There are sure-fire ways to more easily deal with conflict. Master communication coach and mediator John Kinyon shares solid tips to do just that.
Please note: John's interview was recorded using the highest quality online conference software available. In spite of that, you might notice some small audio or video glitches in this video. Thank you for your patience and understanding.
In This Segment You Will Learn:
- Tangible ways pet business owners can resolve conflicts with clients and staff members
- How to apply this method to real-world situations that pet business owners often face
- Important points to remember when it comes to having a difficult conversation
- How to deescalate the feeling of being “triggered” so you can effectively work toward resolution
- And more!
There’s so much to appreciate about John. I love how he starts off this segment by sharing a vulnerable experience from his own personal life in order to clearly demonstrate the exact method of how to become a better communicator, especially when it’s challenging to communicate. Often resolving conflict with family and close friends can be even more daunting than with clients and staff members. There were so many times that I wanted to take notes during this interview but I refrained so I could be fully present with him. However, I did go back and watch the video so I could take notes and create my own personal “cheat sheet” for when I need to have my next difficult conversation. Since I’m a human being and have other humans around me on a daily basis, I’m sure it will happen sooner than I think!
This video is viewable for ONLY 24 hours:
From Oct 26th at 10am PDT until 10am PDT on Oct 27th.
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John Kinyon’s mission is the world-wide spread of a process for having difficult conversations that creates empathic connection, compassion, and collaboration. He provides training, coaching, and facilitation/mediation to the public and organizations, is a speaker and author, and co-creator of the international Mediate Your Life training program.