Crossing the Bridge: Using Compassionate Communication with Your Clients, Staff and Family Members to Create Powerful Results
When tension is present and one person is upset, the natural reaction is to meet that person where they are (in an angry place). Hedy’s life work is all about disarming that natural inclination and bringing the conversation back to connection. This is powerful work (Hedy calls it a “habit of the heart”). When you can master this way of dealing with challenging communication, you can have a meaningful connection with even the most shut down, angry client or stranger.
In This Segment You Will Learn:
- What “crossing the bridge” is and why it’s so powerful
- How this bridge process can help you, especially if you are struggling to communicate effectively with your clients and staff
- How the bridge can (and should) be different when it comes to communicating with friends vs. clients
- Why this process is likely to disarm the tension that can arise when conflict is present
- Real-life stories to clearly demonstrate how and why this works
- And much more!
Hedy is, quite simply, an incredible human being. As I mentioned in my interview with her, my husband Spencer and I attended a couple’s workshop that enriched our life so much that we went back for more a year later! Hedy is pure and utter love. I highly recommend that you watch her TED talk so you can find out more about the amazing person that she is.
This video is viewable for ONLY 24 hours:
From Oct 22nd at 10am PDT until 10am PDT on Oct 23rd.
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Hedy Schleifer, MA, LMHC is a Clinical Psychologist, Licensed Mental Health Counselor and an internationally known relationship specialist, clinical trainer, workshop presenter and motivational speaker. Teaching in four languages, Hedy travels extensively throughout the world bringing her passion and expertise in the “art of relationships” and “conflict dissolution,” to many settings, spanning the mental health, healthcare, religious, educational and corporate communities. She and her husband Yumi teach people how to create harmonious relationships and results-oriented connections through their transformational workshops for couples and trainings for therapists.
In 2010, Hedy presented at the prestigious TEDxTelAviv Conference, and later that year founded the Tikkun Learning Center to train relationship therapists in Encounter-centered Couples Therapy, the crystallization of her life’s work into the concept of the “three invisible connectors”: the Space, the Bridge, and the Encounter. Hedy believes that world peace begins with the human family, and can best be achieved by creating strong, committed, growing and mature partnerships.