Customer Service Tips to Keep Your Pet Business Clients Happy and Coming Back for More

A successful business requires excellent customer service and Adam is a customer service whiz who is ready to share his tips and tools that you can immediately begin using in your pet business. Good customer service impacts every area of your business as well as its reputation. If you want to catapult to the next level in your pet business, you’ll want to be sure to watch, listen and learn what needs to happen - and when - for optimum customer service that will have your clients coming back for your pet care services for years to come.

Adam Toporek

In This Segment You Will Learn:

  • Why customer service is so crucial for pet business owners
  • How pet business owners can approach creating great customer service experiences
  • Whether or not it’s worth it to give free items to upset customers
  • How pet business owners can improve their customer communication
  • Where most small businesses stumble with customer service
  • And much more!

Kristin - MUSINGSKristin’s Musings:

I love how passionate Adam is about creating positive customer service experiences. It’s one of those things that a lot of business owners don’t think about but it matters — a lot. I realize that for some people customer service sounds like a worn out phrase and if that’s the case, I invite you to brush the dust off that phrase and really take in all the gems that Adam has to share with you today.

This video is viewable for ONLY 24 hours:

From Oct 31st at 10am PDT until 10am PDT on Nov 1st.

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Adam Toporek

Adam Toporek is an internationally-recognized customer service expert, keynote speaker, and frontline trainer who helps organizations get results by thinking differently about customer service. A third-generation entrepreneur with extensive experience in retail, wholesale, franchising, and small business, Adam understands the impact that customer experience can have on the bottom line. As the author of Be Your Customer's Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer code podcast, Adam regularly shares his customer experience and customer service insights with a global audience. He has appeared in over 100 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adam lives in Orlando, FL with his wife Renee and his golden retriever Dalton.

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  • Kristin Morrison

    Reply Reply October 31, 2017

    Hi pet business owners,

    If you don’t want to post on Facebook, feel free to post your insights here.

    What customer service changes will you make as a result of watching Adam’s segment?


  • Nannette Morgan

    Reply Reply October 31, 2017

    This was very good. I especially liked the Starbucks example which illustrates that any compensation or grievance resolution needs to happen immediately…not many days later!

  • Christi Moore

    Reply Reply October 31, 2017

    Aloha Kristin and Adam,
    A system is very very good, I could not have done the quality work I’ve done for these 7 years without one; having said that, my system is and has been metamorphosing over the years as I learn new ideas and techniques and acquire new tools.
    Thank you Kristin for asking Adam what he wants pet sitter to learn about him, and Adam, for your response to that — my philosophy has always been that it is important to have good bedside manner with pet owners, to learn how the pet owner likes things done or not done. Know the dog AND know the owner, so right! I empathize with the Nervous Nellie owners myself, so I treat owners the way I would want to be treated. Shift in focus tips – excellent advice, love the detail of HOW to do that. Thanks for another great video interview!

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