Episode 112. Create Policies and Procedures to Save Time, Money and Energy

In today’s coaching session, I’m working with Tina, a pet business owner who feels like she’s constantly putting fires in her business. She has 5 part-time staff to help her, but she gets a lot of last-minute calls from them asking for time off which causes her to have to jump in and be the emergency backup. She needs to raise her prices and wants to know if she should charge a gas surcharge given how high the gas prices have gone recently. She has some policies but she hasn’t been implementing them and she really needs to do this so her business can begin running like a well-oiled machine.

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