Prosperous Pet Business Podcast

Episode #9: How to Deal with Not-Good Client Feedback

Getting bad feedback from clients is painful and yet it’s a part of running a successful business. The more clients you have the more likely you are (at some point) to experience clients who are unhappy with your service.

There are empowered steps to dealing with bad client feedback. Some of these steps that are shared might seem counter-intuitive and that’s why I want to share them with you.

Listen to this podcast and learn:

  • The unlikely first step to take after you receive bad feedback
  • Step-by-step method to connecting with a client over an upset
  • The “magic” words that can soften even the most angry client
  • How best to contact an unhappy client
  • And more

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